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Last Updated: 24 August 2025

MYTrainer ("MYTrainer") operates an online platform (the "Platform") accessible via www.mytrainer.com.my and its associated applications that connects certified personal trainers ("Trainers") with clients seeking personal fitness training services ("Clients" or "Users").

This Privacy Policy describes how the Platform collects, uses, discloses, retains, and safeguards the personal data of individuals who access or use it. We are committed to protecting the privacy and personal data of all Users in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (“PDPA”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. This Policy applies equally to all individuals using the Platform, including Clients and Trainers.

1. Purpose and Scope of this Policy

This Privacy Policy aims to help you:

Understand the types of personal data we collect;Know how and why we collect, process, and use such data;Recognise the parties with whom we may share your data;Learn how long we retain your data;Exercise your rights in relation to your personal data; andUnderstand how we secure your personal data.

This Policy applies to personal data in our possession or control, whether provided directly by you or collected automatically via your use of the Platform.

2. Definition of Key Terms

“Personal Data” refers to information about an identifiable individual, whether in isolation or when combined with other data. This includes but not limited to names, contact information, identification numbers, medical and payment data.“Sensitive Personal Data” includes personal data related to health, race, religious beliefs, biometric data, or government-issued identification numbers. We endeavour to avoid collecting such data unless strictly necessary, and when collected, we will implement additional protections as required by law.“User Content” refers to any material or data that you provide or upload to the Platform, including but limited to profile text, images, messages, and reviews.

3. Categories of Personal Data Collected

We collect Personal Data directly from you and via automated processes, for legitimate operational purposes:

A. Data You Voluntarily Provide

Registration details such as your full name, date of birth, gender, address, telephone number, and email address.Profession-related information:For Trainers: fitness certifications, qualifications, professional experience, training styles, and location preferences.For Clients: fitness goals, health disclosures, preferred schedule, and prior training history.Financial and transactional data including payment details (managed via Platform engaged third-party payment gateway), billing address, wallet usage, and session history.Communications and inquiries submitted via the Platform, including support requests and messages exchanged with Trainers or Clients.User Content such as reviews, ratings, and uploaded media.

B. Data Collected Automatically

Technical data including IP address, device and browser type, operating system, and geolocation where permitted.Usage data such as pages visited (URLs), links clicked, time spent on pages, error messages, and interaction patterns.Cookies, tracking pixels, and web beacons used to analyze and improve Platform performance.

4. Methods of Collection

We collect your Personal Data in the following ways:

During account registration, profile set-up, or subscription purchases.When you make, reschedule, or cancel session bookings, or process refunds.Whenever you communicate with MYTrainer or Trainers via the Platform.Through usage analytics while you browse or use the Platform.When you submit documents or requests for support.

5. Purposes of Data Collection and Use

MYTrainer uses Personal Data for the following purposes:

Account administration, identity verification, and support services.Facilitating Platform operations, such as connect Clients and Trainers, scheduling sessions, handling payments, and processing cancellations or refunds.Communication purposes, to notify you of upcoming sessions, updates, policy changes, or relevant Platform announcements.Improvement of Platform services, including quality control, testing, debugging, and user experience enhancement.Compliance with legal and regulatory obligations, including audits, tax reporting, dispute resolution, and enforcement of Platform policies.Business analytics and profiling to better understand usage trends, customer preferences, and service enhancements.Security and anti-fraud efforts, detecting misuse, unauthorized access, or platform violations.Marketing communication, where you have expressly consented, such as promotional offers, new trainer announcements, and newsletters.

These purposes remain valid even after our contractual relationship ends, subject to legal retention requirements.

6. Disclosure of Personal Data to Third Parties

We may share your Personal Data under the following circumstances:

To third-party service providers and vendors engaged by MYTrainer to support our operations, including but not limited to payment processors, hosting providers, analytics platforms, and email delivery services. These parties are contractually bound to protect your Personal Data and are only permitted to process such data for purposes authorised by MYTrainer.Legal or regulatory authorities, if required by law, court order, or other legal proceedings.Business transactions, such as mergers, acquisitions, or asset sales, in which case Personal Data may be transferred subject to confidentiality restrictions.Internal use by Trainers, limited to name, fitness goal details, booking schedules, and communication history, strictly to facilitate delivery of fitness services.

Under no circumstances will we sell your Personal Data to unrelated third parties for advertising purposes without your explicit consent.

7. Withdrawal of Consent

You may withdraw your consent for MYTrainer to process your Personal Data at any time by contacting us in writing. Please note:

Withdrawal will not affect the lawfulness of processing prior to receipt of the withdrawal.Certain Platform functions may no longer be available to you.We endeavor to respond to withdrawal requests within ten (10) business days.Withdrawal does not affect processing where retention is required or permitted by law.

8. Access, Correction, and Data Portability

You have the right to:

Request access to the Personal Data we hold about you;Rectify or update your Personal Data if inaccurate or incomplete;Request deletion of your data, subject to legal and contractual exceptions.

To exercise these rights, please contact the MyTrainer via email. We will respond within thirty (30) calendar days, unless a longer timeframe is required by law, in which case we will inform you accordingly.

9. Data Retention Policy

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When data is no longer needed, it will be securely deleted or anonymized. Retention periods may include:

Duration of active Platform usage;Time required for dispute resolution or legal claims;Regulatory retention requirements (e.g., financial records).

10. Security of Your Personal Data

MYTrainer implements appropriate technical, administrative, and organizational safeguards to protect your Personal Data against unauthorized access, alteration, or disclosure. These include encryption, secure access protocols, and regular security audits. However, no system is infallible; in the unlikely event of a data breach, we will notify affected Users and authorities as required by law.

11. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, facilitate Platform performance, and analyze usage patterns. You may disable cookies or adjust your browser settings; however, certain features of the Platform may not function properly if cookies are disabled.

12. Cross-Border Data Transfers

Your Personal Data may be processed or stored in Malaysia or other jurisdictions where our service providers operate. In such instances, MYTrainer ensures that adequate safeguards are in place in compliance with the PDPA and relevant international data protection standards.

13. Children’s Privacy

Our Platform is intended for individuals aged 18 and above. We do not knowingly collect data from minors. If we become aware of Personal Data collected from a minor, we will promptly take steps to delete it.

14. Updates to this Privacy Policy

We may periodically update this Privacy Policy. The revised version will be posted on the Platform with an updated “Last Updated” date. Continued use of the Platform following any changes constitutes your acceptance of the revised terms.

15. Contact Information

For questions, complaints, or legal notices, please contact us at:

Phone Number: +012-283 7916 (Berlin)Email: pphuahberlin@gmail.com

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Thank you for trusting MYTrainer with your personal data. We value your privacy and are dedicated to protecting it.